Start PR journal

Ideas. Observations.
Conversations.

What makes a story travel? Explore our thinking on public relations, brand communication and the world around us.

67 insights

From sport to social ritual: why brands are embracing running
Events

From sport to social ritual: why brands are embracing running

Coffee runs, themed races and community experiences show how brands can become part of people’s everyday lives.

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From throwaway trinkets to objects of identity
Brand strategy

From throwaway trinkets to objects of identity

Miniature cameras, charms and accessories show how nostalgia, personal expression and social sharing can revive overlooked products.

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From snacks to aespa: the power of collectible cards
Brand strategy

From snacks to aespa: the power of collectible cards

How nostalgia, fandom and the thrill of collecting can turn everyday products into objects people actively seek out.

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The blind-box economy: selling the surprise
Brand strategy

The blind-box economy: selling the surprise

From collectible characters to mystery trips, uncertainty and emotional value are changing how brands create demand.

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The Christmas event economy
Events

The Christmas event economy

Seasonal experiences can draw visitors, enliven surrounding areas and encourage participation beyond festive decorations alone.

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The rise of long-term CSR
Brand strategy

The rise of long-term CSR

Sustained programmes, distinctive social causes and active communities can make corporate responsibility more meaningful over time.

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Could Hong Kong become a hub for influencer boxing?
Events

Could Hong Kong become a hub for influencer boxing?

The combination of online personalities, live entertainment and audience spending creates new possibilities for event organisers.

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Finding opportunity in a public disagreement
Digital marketing

Finding opportunity in a public disagreement

The exchange between JD Hong Kong and HKTVmall offers a case study in competitive messaging and social-media attention.

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Drone shows and Hong Kong’s event economy
Events

Drone shows and Hong Kong’s event economy

Flexible locations and adaptable storytelling make drone performances an increasingly prominent way to draw crowds and express brand ideas.

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Turning everyday vending into brand experiences
Events

Turning everyday vending into brand experiences

Small, playful interventions can create memorable interactions without the scale or budget of a major brand event.

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The sports economy is about more than spending
Events

The sports economy is about more than spending

Major races can bring visitors into neighbourhoods, build shared experiences and leave benefits that extend beyond the event itself.

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Why offline events still matter in a digital world
Events

Why offline events still matter in a digital world

Face-to-face experiences can create relationships, reshape brand perceptions and bring activity to surrounding businesses.

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How established brands can connect with younger audiences
Brand strategy

How established brands can connect with younger audiences

Community, sincere social responsibility and two-way conversations can help mature brands build lasting relevance with young consumers.

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Blind testing as a marketing tool
Brand strategy

Blind testing as a marketing tool

Removing brand cues can put product experience first, challenge assumptions and create a new reason for consumers to pay attention.

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Why brands step outside their usual categories
Brand strategy

Why brands step outside their usual categories

Unexpected products, such as IKEA’s festive food offerings, can create attention and memorable associations beyond immediate sales.

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Brand building beyond expectations, Part 2
Brand strategy

Brand building beyond expectations, Part 2

Watsons’ paper-bag character shows how listening to an audience can reveal new creative possibilities for a brand.

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The risks of advertising too often on social media
Digital marketing

The risks of advertising too often on social media

Lessons from MKUP on matching advertising claims to real products, refreshing creative and managing public reactions.

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Giving an online trend a second life
Digital marketing

Giving an online trend a second life

The Sailor Moon redraw challenge shows how new interpretations and wider participation can bring a familiar idea back into conversation.

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Brand building beyond expectations, Part 1
Brand strategy

Brand building beyond expectations, Part 1

Distinctive characters and imaginative social content can give people a reason to remember a brand beyond its products.

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How a luxury brand grew against the downturn
Brand strategy

How a luxury brand grew against the downturn

Chanel’s pricing and public actions during the pandemic underline the influence of established brand value and long-term reputation.

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How airlines communicated through the pandemic
Public relations

How airlines communicated through the pandemic

Flexible booking and unexpected products gave airlines different ways to respond to changing customer concerns.

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What Young and Dangerous teaches us about relevance
Storytelling

What Young and Dangerous teaches us about relevance

The rise and changing appeal of a Hong Kong cultural phenomenon offers a lesson in proximity, familiarity and audience connection.

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An April Fools’ Day without the jokes
Digital marketing

An April Fools’ Day without the jokes

The pandemic changed the context for humour, prompting brands to rethink how they could communicate with sensitivity and purpose.

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Timeliness and relevance in practice
Public relations

Timeliness and relevance in practice

A spicy hotpot-flavoured snack demonstrates how a product can connect with the experiences and desires of its audience.

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An insurance PR response to the pandemic
Public relations

An insurance PR response to the pandemic

Prudential’s free coronavirus cover illustrates how a company can show support through a service closely tied to its expertise.

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What made dalgona coffee go viral?
Digital marketing

What made dalgona coffee go viral?

The rise of whipped coffee offers lessons in timing, social influence and the people who help a trend spread.

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Why your brand matters
Brand strategy

Why your brand matters

HKTVmall’s response to a mask complaint shows how accumulated goodwill and attentive customer service can protect trust.

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The fight for a bookshop’s survival
Public relations

The fight for a bookshop’s survival

A Taiwanese bookshop used a small, topical in-store intervention to generate social sharing and media interest.

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Finding the right moment for PR
Public relations

Finding the right moment for PR

Futu’s mask-distribution initiative illustrates how responding to a real community need can earn meaningful attention.

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A carefully planned PR surprise
Digital marketing

A carefully planned PR surprise

Pizza Hut and IKEA turned a seemingly awkward social post into anticipation for an unexpected brand collaboration.

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A new choice of words can create a new idea
Storytelling

A new choice of words can create a new idea

Deliveroo’s virtual-brand concept shows how reframing an existing service can give audiences a fresh reason to look closer.

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When restraint is the stronger response
Crisis management

When restraint is the stronger response

A look at how consistent service and practical community support can help a business rebuild goodwill after controversy.

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Escobar Fold 1: the publicity play, Part 2
Public relations

Escobar Fold 1: the publicity play, Part 2

Provocation and entertainment made an unfamiliar phone brand memorable, offering a striking case study in attention-seeking publicity.

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Using a bigger moment to tell your story
Public relations

Using a bigger moment to tell your story

Buyandship’s Black Friday guides show how a smaller business can contribute useful information to an established annual conversation.

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Escobar Fold 1: the publicity play, Part 1
Public relations

Escobar Fold 1: the publicity play, Part 1

An unconventional smartphone launch illustrates how timing and an unusual founding association can command attention.

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Responding to a potential PR problem
Crisis management

Responding to a potential PR problem

A light, well-judged response can sometimes turn a small social-media incident into a more approachable brand moment.

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The race to go preservative-free
Brand strategy

The race to go preservative-free

Burger King’s mouldy-burger campaign used an arresting visual to tell a product story and challenge familiar industry expectations.

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Going bananas: when brands join an online moment
Digital marketing

Going bananas: when brands join an online moment

Brand reactions to the taped-banana artwork reveal both the appeal of trend participation and the challenge of being remembered.

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Building a positive influence for your brand
Brand strategy

Building a positive influence for your brand

Clear communication and meaningful associations can shape how people feel about a business before they ever need its products.

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Can personal networks fill an event?
Events

Can personal networks fill an event?

Targeted word of mouth and trusted social connections can help events reach the people most likely to take part.

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The marketing appeal of lucky bags
Brand strategy

The marketing appeal of lucky bags

Mystery, perceived value and the possibility of a surprise help explain the enduring popularity of lucky-bag promotions.

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Using culture to turn a stay into a story
Brand strategy

Using culture to turn a stay into a story

Airbnb listings connected to popular films show how a familiar service can offer a rare experience that attracts publicity.

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Don’t underestimate the humble calendar
Brand strategy

Don’t underestimate the humble calendar

Creative charity calendars show how an everyday object can bring together fundraising, publicity and a lasting place in people’s lives.

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Authority works better with approachability
Brand strategy

Authority works better with approachability

Public figures who share relatable interests and everyday moments can build a warmer, more accessible public image.

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Three stages of PR in uncertain times
Public relations

Three stages of PR in uncertain times

Awareness, trial and loyalty provide a framework for understanding how public attention can develop into a lasting customer relationship.

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When brands listen and respond
Digital marketing

When brands listen and respond

Examples from Burger King and IKEA show how attentive, timely social responses can strengthen a brand’s relationship with its audience.

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Let your product tell its own story
Brand strategy

Let your product tell its own story

A look at the insurance industry and how a useful product experience can communicate value more convincingly than a hard sell.

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Earning media coverage through creativity
Public relations

Earning media coverage through creativity

Businesses need fresh, credible news angles to keep earning attention after their founding story has been told.

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Good publicity takes courage
Brand strategy

Good publicity takes courage

An unexpected Deliveroo campaign illustrates why memorable publicity often starts with the confidence to try an unusual idea.

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A timely twist on Singles’ Day
Digital marketing

A timely twist on Singles’ Day

Taiwan’s Coast Guard used a familiar shopping event to make a public-health message more memorable on social media.

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When selling out becomes a PR crisis
Crisis management

When selling out becomes a PR crisis

How clear expectations, distribution choices and timely action can reduce the reputational cost of stock shortages.

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The news value of a photograph
Media relations

The news value of a photograph

Consistent, compelling images can influence how journalists and audiences understand a brand and whether its story gets covered.

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When a competitor becomes part of your campaign
Brand strategy

When a competitor becomes part of your campaign

Burger King’s support for a McDonald’s charity promotion shows how a quick, unexpected response can create its own positive story.

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Three stages of PR in uncertain times
Public relations

Three stages of PR in uncertain times

Awareness, trial and loyalty provide a framework for understanding how public attention can develop into a lasting customer relationship.

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The influence of micro-KOLs
Digital marketing

The influence of micro-KOLs

Smaller creators can bring a sense of peer recommendation and relevance to campaigns through their closely connected audiences.

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Co-branding moves into social media
Digital marketing

Co-branding moves into social media

Content partnerships and playful brand interactions offer smaller businesses a lower-cost route to collaborative publicity.

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A different angle on the press release
Storytelling

A different angle on the press release

A student-led charity cycling event shows how a strong human story can emerge even when campaign information and resources are limited.

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Small businesses can create distinctive PR events
Events

Small businesses can create distinctive PR events

Paktor’s seasonal campaigns demonstrate how relevant timing and a creative idea can make a focused activation stand out.

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How to handle a PR crisis, Part 2
Crisis management

How to handle a PR crisis, Part 2

Prepare an emergency plan, choose a spokesperson and keep employees informed before a difficult situation escalates.

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How to handle a PR crisis, Part 1
Crisis management

How to handle a PR crisis, Part 1

Take responsibility, respond promptly and explain what is happening before uncertainty turns a mistake into a larger reputational problem.

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Which businesses benefit from micro-influencers?
Digital marketing

Which businesses benefit from micro-influencers?

The appeal of smaller creators lies in relatable recommendations, a focused audience and the perceived authenticity of their content.

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Speaking confidently to the media, Part 2
Media relations

Speaking confidently to the media, Part 2

Prepare for sensitive questions, understand what can be shared and practise steering an interview with clarity and composure.

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Speaking confidently to the media, Part 1
Media relations

Speaking confidently to the media, Part 1

Know the facts, anticipate likely questions and communicate with sincerity to make an interview clearer and more engaging.

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Winning with stories: press releases 101, Part 2
Storytelling

Winning with stories: press releases 101, Part 2

Look for impact, distinctive details and the changes a business creates to give journalists a reason to care about its story.

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Winning with stories: press releases 101, Part 1
Storytelling

Winning with stories: press releases 101, Part 1

Find the story behind your business, then make it timely and relevant to the people you want to reach.

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The PR challenges facing NGOs
Public relations

The PR challenges facing NGOs

Flexible, project-based public relations can help charities reach wider audiences while letting frontline staff focus on their core work.

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PR is a conversation between organisations and people
Public relations

PR is a conversation between organisations and people

A campaign for Paktor shows how a relevant idea and a timely story can connect with an audience on a limited budget.

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